Refund policy
Return & Refund Policy â Nova Nest
Welcome to Nova Nest.
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers can request a return within 7 days of receiving the order.
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Items must be:
- Unused and in original condition
- In original packaging
- Without damage, stains, or missing parts
Non-Returnable Items
The following items cannot be returned:
- Used kitchen products
- Damaged items caused by customer misuse
- Clearance or sale items
- Customized products
Refunds
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 5â10 business days.
- Refunds will be sent through the original payment method or bank transfer.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Send clear photos or videos of the product and packaging.
- We will offer a replacement or full refund after verification.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- Shipping charges are non-refundable.
Order Cancellation
- Orders can be canceled within 12 hours of placing the order.
- Once the order is shipped, cancellation is no longer possible.
Contact Us
For return or refund requests, contact us at:
Email: zeebuisness31@gmail.com
Business Name: Nova Nest